…It takes concentration for fresh communication
Observation, that is to see without speaking
Take off your coat, take notes, I am teaching…
Boogie Down Productions ♦ Poetry
Success in the market economy is based in part on the quality of information to which one has access. The quality of that information is dependent on the instrument you have to access the information. Broadband access is better than dial-up. A team of analysts can be better than one or two wise-guys. Nonetheless, no matter how much access you have to the information, it is useless if it is not used or received by people who listen with the intent of making use of the information. These are the active listeners. These people are concentrating on what is said and the purpose for which it is being communicated and the number of ways in which the information applies to their current situation. This takes a certain heightened level of concentration. Anything else is just dumb hearing. Make sure those gathering intelligence are in active listening mode.
To truly observe, it also requires that one not speak or insert oneself unnecessarily into the process. The less that is said, the more that you will hear, the more you will learn and there fore the more who will know, and therefore actually understand. Then you will truly see.
HEARING REQUIRES ACTIVE LISTENING
SPEAK LESS, SEE MORE